Free tier available

Slack assistant
for incident triage

Helps engineers understand production errors faster. Analyzes stack traces with code context and suggests fixes in Slack threads.

✓ Suggestions, not actions✓ Works with Sentry/Datadog✓ Code stays private

#prod-alerts

42 👤

How it works

Fits into your existing incident workflow

STEP 1

Error appears in Slack

From Sentry, Datadog, or your monitoring tool

STEP 2

Team discusses in thread

Engineers start investigating as usual

STEP 3

Incident Owl adds analysis

Reads stack trace, checks code, suggests cause

STEP 4

Engineer decides next step

Accept suggestion, ask questions, or ignore

#prod-alerts

42 👤

Sentry2:34 AM

NullPointerException

PaymentService.processRefund():142

What it does

Less time reading logs, more time fixing

Provides initial analysis

Faster incident triage

When an error appears in Slack, Incident Owl reads the stack trace and adds context from your codebase.

It posts a suggested root cause in the thread so your team starts with a hypothesis instead of digging through logs manually.

#prod-alerts

42 👤

Sentry2:34 AM

NullPointerException

PaymentService.processRefund():142

java.lang.NullPointerException
at com.acme.payment.PaymentService.process...
at com.acme.api.RefundController.handle...

└─ 🧵 1 reply

Uses your infrastructure context

Fewer generic suggestions

You configure Incident Owl once with your stack details: services, databases, dependencies.

It uses this context when analyzing errors, so suggestions reference your actual architecture instead of generic patterns.

#prod-alerts

42 👤

IncidentOwlAPP2:34 AM

Root Cause

Connection pool exhausted in payment-service.

Context I found:

📦 payment-service (NestJS)
    └─ PostgreSQL: payments_db
    └─ Redis: session-cache
    └─ Depends on: user-service, stripe-api

🔗 Related: user-service had timeout 2 min ago

Suggested Fix

Increase pool size in config/database.ts:

typescript

// config/database.ts
poolSize: 20,  // was 10
idleTimeoutMs: 30000,

💡 This service had 3 similar issues this month. Consider connection pooling middleware.

References past incidents

Builds incident history

Incident Owl tracks analyzed errors and how they were resolved.

When similar patterns appear, it shows links to previous incidents so engineers can see if this is a known issue or a recurring problem.

#prod-alerts

42 👤

IncidentOwlAPP3:15 AM

🎯 Pattern Detected

This is the 4th OOM error this week in image-processor service.

📊 History:

Mon 2:30 AM — OOM, restarted pod
Tue 4:15 AM — OOM, PR #823 (heap increase)
Thu 1:45 AM — OOM, PR #831 (streaming fix)
Sat 3:15 AM — OOM ← you are here

Previous fixes didn't solve it.

💡 Recommendation:
Refactor to use chunked processing instead of loading full images into memory.

Optional PR creation

You decide what gets merged

If you want to use a suggested fix, click "Create PR" and Incident Owl drafts a pull request.

The PR goes through your normal review process. Nothing merges without approval. This is optional—most teams just use suggestions as a starting point.

─ ─ ─ THREAD ─ ─ ─

Alex2:35 AM

clicked Create PR →

IncidentOwlAPP2:35 AM

Created PR #892

Fix null check in PaymentService

github.com/acme/payment-service/pull/892

Branch: fix/null-check-refund
Assignee: @alex
Status: Ready for review

+12 −3  PaymentService.java

👍 3

🎉 2

🚀 1

Trust & Control

You stay in control

Suggestions, not actions

Incident Owl never applies changes to your code. It reads your codebase and posts analysis in Slack. You decide what to do next.

PRs are optional

Most teams use suggestions as context during debugging. The PR feature is there if you want it, but nothing forces you to use it.

No auto-merge

Pull requests created by Incident Owl go through your standard review process. Branch protection, required reviewers, CI checks—all still apply.

Engineers stay responsible

This is an assistant, not a replacement. Your team makes decisions. Incident Owl helps with context and reduces manual log reading.

Workflow

Optional pull request workflow

If you want to use a suggestion, you can create a draft PR from Slack

1. Error appears

In your incident Slack channel

2. Analysis posted

Incident Owl suggests cause and fix

3. Create PR (optional)

If you agree with the suggestion

4. Review and merge

PR goes through normal review

#prod-alerts

42 👤

Conversational

Supports follow-up questions

Ask for more context, related changes, or alternative approaches in the thread

#prod-alerts

42 👤

Good Fit Check

Is this right for your team?

This is for you if:

✓ You use Slack for incident discussions
✓ You have Sentry, Datadog, or similar monitoring
✓ Your team spends time reading logs during incidents
✓ You want suggestions, not automation
✓ You're comfortable with AI reading code context
✓ You have a defined incident response process

This might not fit if:

✗ You expect full auto-fix without human review
✗ You don't use Slack for engineering work
✗ You have strict code access restrictions
✗ You want it to replace engineers
✗ Your team has fewer than 5 incidents per month
✗ You need on-premise deployment (Enterprise only)

Not sure? Start with the free tier. 100 incidents per month, no credit card. See if it fits your workflow.

Pricing

Usage-based pricing

Monthly tiers with included incident analysis. Start free, upgrade as needed.

FREE

forever

✓ 100 incidents/mo
✓ 3 repos
✓ Slack + GitHub
✗ No incident history
✓ Community support

STARTER

$99

per month

500 incidents included

✓ $0.15/extra incident
✓ 10 repos
✓ Pattern learning
✓ Incident history
✓ Email support (48h)

FAQ

Questions?

One error analysis. If the same error appears multiple times, Incident Owl can deduplicate by default, or you can choose to analyze each occurrence separately.

No. Incident Owl only reads your code and posts suggestions in Slack. You decide whether to create a PR, and all PRs go through your normal review process.

Code context is analyzed in memory and not stored permanently. Only analysis results are saved for incident history. Enterprise plans support self-hosted deployment for stricter requirements.

Slack is required for bot interaction. GitHub or GitLab for code access. Sentry, Datadog, PagerDuty, or any webhook for error notifications.

You're not required to use suggestions. Treat them as a starting hypothesis. Most teams use Incident Owl to speed up triage, not as the final answer.

Try Incident Owl
with your team

Free tier includes 100 incidents per month. No credit card required.

Slack assistantfor incident triage

How it works

Fits into your existing incident workflow

Error appears in Slack

Team discusses in thread

Incident Owl adds analysis

Engineer decides next step

What it does

Less time reading logs, more time fixing

Provides initial analysis

Uses your infrastructure context

References past incidents

Optional PR creation

Trust & Control

You stay in control

Suggestions, not actions

PRs are optional

No auto-merge

Engineers stay responsible

Workflow

Optional pull request workflow

Conversational

Supports follow-up questions

Good Fit Check

Is this right for your team?

This is for you if:

This might not fit if:

Pricing

Usage-based pricing

FAQ

Questions?

Try Incident Owlwith your team

Slack assistant
for incident triage

Try Incident Owl
with your team